Housekeeping

The Cleaning Service shall include but not be limited to

Routine Cleaning
Dusting / polishing of all furniture,sills etc
Polishing / vacuum cleaning / cleaning of floors
Cleaning of all toilets and shower/changing rooms(where applicable)
Replenishing of soap,towels,toilets rolls etc
General cleaning of staff kitchen and tea points
Cleaning walls,ceilings,internal glass surfaces
Cleaning of internal and external windows
The cleaning of gutters/roofs to remove debris(where applicable);
The removal of graffiti and other stains to the internal/external of Premises (where applicable);
Cleaning/litter picking of external areas
Server Room, Communication Room and Hub Rooms
Shampooing of carpet and chairs.

Routine Cleaning

We undertake all tasks normally associated with routine office cleaning,to ensure that the office,toilets,meeting areas, public areas and all other company working areas,furniture and floor spaces are maintained to a high level of general cleanliness and remain presentable and fit for their intended purpose.

Dusting/Polishing of all furniture

All chairs and soft furnishing must be clean,dry and free from dust.All work station, screens,upholstered partitions, bookcases, chairs, shelves, cabinets, tables, pictures and coat racks must be free from debris,stains,marks and dust.They must be clean and dry with no evidence of residual cleaning agents.In addition,they must be free from finger marks,and smears.
All telephones should be free from dust and smears.Light fitting must be free from dust
All blinds and curtains should be free of stains,marks,and dust.
All signage, including emergency signage should be clean,dry and free of stains,marks and dust.Bins must be empty,clean and dry inside and out,bin-liners replaced where necessary and placed in their original locations.Liners should be used in all containers.

Polishing/Vacuum cleaning / cleaning of floors

All hard floor surfaces must be free from debris,clean,dry and free from stains, marks and dust.There must be no evidence of any accumulation of slurry of soap, or residues of other cleaning agents.Floors must be safe and not slippery.The dressing must be complete and intact without evidence of powdering,discoloration or build up.Chewing gum and other sticky substances shall be removed before any cleaning procedure is carried out using an appropriate cleaning technique and chewing gum remover.Special care shall be utilized to ensure that all methods formulated agents and tools are not injurious to the surfaces being cleaned and redressed.
All carpets, carpet tiles ,mats and mat wells must be free from grit, dust and debris with no apparent stains. They must be clean and dry.All carpeted areas are to be cleaned by the manufactures recommended methods and recommended intervals.
The pile in the main traffic areas must be evenly brushed and opened against the flow of incoming traffic.
Care is to be exercised when staff is still on the premises.Wet floors should be sign-posted. Trailing cables and open sockets should be made safe.
All cleaning methods used must be of a sufficient quality to meet these standards and to maintain any guarantees on the floor covering.

Cleaning of all toilets

The required service standard is to be evident before the start of business activity and, in addition should be brought up to this standard during the operating hours
All furniture and fitting must be free from debris,stains, marks and dust.They must be clean and dry with no evidence of residual cleaning agents.All sanitary ware, including showers,shower heads,sinks,wash hand basins,WC bowls,seats,covers,hinges,tops,undersides, rims, taps, overflows,outlets,chains,plug,urinal,brushes,toilet roll holders,tiled surfaces,splash backs, and vanity units must be free from scum,grease,hair,scale,dust,soil,spillages and removable stains. In addition,the surface should be disinfected.
Floors should be cleaned to the same standards as other building floors.In addition there should be no evidence of scum,grease,hair, and the floors must be disinfected.
All walls,skirting,dado-rails,coving,radiators,pipes,vent,grilles,doors,door frames,fittings and glass panels,window frames and sills must be free from debris ,marks, and dust.They must be clean and dry with no evidence of residual cleaning agents .In particular,they must be free from finger marks, verdigris stains,runs,and cobwebs to full height.Walls,doors, and cubicle partition shall be washed by disinfectant solution regularly
Mirrors must be clean and free from smears.
Soap dispensers must be filled, operating correctly with clean nozzles,the external surfaces must be clean dry and free from smears. Solid bars if soap must be clean and replaced as necessary.All toilets should be kept fully stocked with supplies and should be made available at all times. Towel holders/dispensers must be clean ,dry and free from dust, marks and smears with clean towels fitted.Hot air dryers must be clean,dry and free from dust,marks and smears.
Bins must be emptied,cleaned and dried inside and out, bin-liners replaced where necessary and placed in their original locations,Liners must be used at all times.
Company expects a holistic washroom supplies service.The Vendor shall provide option on the consolidation of existing and proposed washroom products.

Walls,Ceilings,Doors,Window and Staircase

All walls,skirting,dado-rails,coving,radiators,pipes,vent,grilles,doors,door frames,fittings and glass panels,window frames and sills must be free from debris ,marks, and dust.They must be clean and dry with no evidence of residual cleaning agents .In particular,they must be free from finger marks, verdigris stains,runs,and cobwebs to full height.
All ceilings, ventilation diffusers and ceilings light fitting must be free from debris,marks,dust and cobwebs.They must be dry with no evidence of residual cleaning agents
Stairs including treads,risers,nosing, banisters, balustrades, handrails, ledges and proactive wire guards where present must be free from dust ,debris,stains and marks
Treads and rises are to be treated same as floors
Walls and high level surfaces and fitting must be free from dust,cobwebs and makes to the full height.

Corridors,Lifts and Lobbies

All hard floor surfaces must be free from debris,clean,dry and free from stains,marks and dust,There must be no evidence of any accumulation of slurry of soap,or residues of other cleaning agents.Floors must be safe and not slippery.Some slight scuffing nay be apparent but the dressing must be complete ant intact without evidence of powdering,discoloration or build up All walls,skirting,dado-rails,coving,radiators,pipes,vent,grilles,doors,door frames,fittings and glass panels,window frames and sills must be free from debris ,marks, and dust.They must be clean and dry with no evidence of residual cleaning agents .In particular,they must be free from finger marks, verdigris stains,runs,and cobwebs
They must be clean and dry
Stainless steel surfaces must be treated with an appropriate cleaning and polishing agent

Kitchenette Areas, Cafeteria and Vending

The floor,walls,ceiling,doors,Window Frames should be clean as per the specification for other areas
The cleaning should be evident before the start of business activity and, in addition,should be brought up to this standard during the operating hours
Fridges within the areas should be kept clean inside and out,and defrosted when appropriate
Microwaves within the kitchen and kitchenette area are required to be cleaned inside and out
Areas behind,below and around vending machines shall be included in all cleaning ongoing requirement

External Areas

Company requires the provision of a professionally managed Cleaning services to the external areas of the buildings
The required service standard is to be evident before the start of business activity and, in addition should be brought up to this standard during the business day
Entrances, service areas, car parks, paving, paths, grounds and the outside premises must be maintained so that no graffiti,debris,litter cigarette ends, dirt or spillages are apparent after cleaning.Empty all waste bins and replaced in their original locations
All areas protected by security,screening netting , protective cages etc shall have the protection removed temporarily to remove graffiti,debris,dirt dust,weeds and litter. The protection must be replaced to the original standard prior to invasion.

Periodic cleaning

In addition to the above,we carry out any periodic or deep clean activities not included in the routine cleaning activities to achieve the services standards.This can include,but is not limited to,deep cleaning and periodic cleaning activities of the communal and cleaning including kitchens,vending points and cafeteria.
Special cleaning instructions need to be followed for below mentioned area.

Telephone sanitizing Service

We Service provider shall sanitize telephone equipment using a suitable method to prevent cross contamination from one handset

Sever Room,Communication Room and Hub Rooms

Cleaning will be scheduled by arrangement with the person responsible for giving access to that particular area
This specification relates to the special cleaning in the communication and equipment ares within the premises
These areas must be free from dust,static electricity and be left clinically clean.There must be no evidence of dust,run marks,removable stains,finger marks or cobwebs on any surface under no circumstances must any computer or computer related equipment be disturbed in any way other than the cleaning action.
The FM Services Provider must ensure that only the appropriate cleaner’s power sockets are used for cleaning equipment,not those specifically dedicated use.If in doubt the cleaners should consult the Company.
Mats and carpets must be free from dust,debris and stains.Their attendant mat wells must be free from grit, dust and debris and must be left clean and dry
Hard floor ares must be entirely free from dust and left clean and dry
Where possible items of furniture that are removable are not to be cleaned within the area.They are to be removed dirty,cleaned outside the area and returned in a clean anti-static state
All non-computer equipment and furniture must be suction cleaned free from dust and left free from grease and smears.Switch areas at the front of tape units or disk drives must not be dusted The use of water for cleaning in these areas is forbidden

Reactive Cleaning

A reactive service is required to maintain the full and safe of the facilities.Tasks can include, but area not limited to,responding to spillages,replenishing consumables and monitoring the cleanliness of the sanitary facilities
Remove spills and treat to minimize damage to floor covering and reduced the risk of staining.Use only approved specialist materials within the indicated times cales for the removal and treatment of spills